Gibbstown, NJ · Greenwich Township
The gas company shut off the furnace and left a tag
A tag on the furnace or boiler means the utility found a hazard, often a cracked heat exchanger, a venting fault or a gas leak, and closed the supply to that appliance. It stays off until the fault is corrected, and heat comes back only after that.
The line takes calls around the clock, every day of the year.
Leave the tag where it is
The tag is the written record of what the utility found. Read it word for word before you call, because it usually names the problem: a leak at a fitting, carbon monoxide at the flue, a cracked heat exchanger, a blocked vent. Do not reopen the valve yourself.
What happens next
A licensed heating contractor corrects the fault. Depending on the finding, that is a repair at a fitting, a venting correction, or a new furnace or boiler. Ask the contractor whether they arrange the utility's return visit to restore service, or whether you call the utility yourself afterward.
If the tag names a cracked heat exchanger on an older furnace, the repair usually leads straight to furnace replacement.
Keeping the house safe meanwhile
NOAA normals at the Philadelphia airport station count about 77 nights a year at or below 32°F. A shut-off in January is urgent. Use only space heaters made for indoor use, keep them away from curtains and beds, and never run a grill, a generator or an oven to heat the house.
If you smell gas anywhere in the house, leave and call 911 or the gas utility from outside.
What to say when you call
- That the utility shut off the appliance and left a tag
- What the tag says, word for word
- Furnace or boiler, and roughly how old
- Whether any other gas appliances are still on
- Address and ZIP code
Have the fuel, the age and the thermostat reading ready. Then call and ask who is taking work in your ZIP code.
Call (888) 217-3739